Refund, Return & Exchange Policy

1. Return Period

We offer a 2-day return policy, which means you must raise a return or refund request within 48 hours of receiving your order.

Any complaint or request received after 48 hours of delivery may not be considered.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging, wherever applicable.
• Be accompanied by the original invoice/order details.
• Be reported to our customer care team within 48 hours of delivery.

Products that have been used, consumed, altered, or damaged after delivery due to customer handling will not be eligible for return, exchange, or refund.

3. Cases Eligible for Return, Exchange or Refund

A return, replacement, or refund may be considered in the following situations:

• You have received a damaged or defective product.
• You have received an incorrect or different product from the one ordered.
• The product's seal or packaging is broken or tampered with at the time of delivery.
• The product has expired before or at the time of delivery.
• Any other genuine order-related discrepancy is reported within 48 hours of delivery, subject to verification by our team.

4. Unboxing Video Requirement

For any claim related to missing products, damaged products, wrong products, broken/tampered packaging, or any other delivery-related discrepancy, customers are requested to record a complete unboxing video immediately upon receiving and opening the package.

The video should clearly show:

• The outer packaging,
• Shipping/order label,
• Package condition,
• Product(s) received, and
• The complete opening of the parcel.

The unboxing video may be required by our team for verification and processing of the claim.

5. Non-Returnable / Non-Refundable Orders

Products purchased during a sale, promotional offer, clearance offer, or special discount period may not be eligible for return or refund.

Products belonging to a gifting category or specially prepared/customized orders are also non-returnable and non-refundable.

However, in case of a wrong, damaged, defective, or expired product received due to an error from our side, the matter may be reviewed by our team on a case-to-case basis.

6. Return Pickup

If your return request is approved, Riddhi Siddhi Organic Farm will arrange for the product to be picked up from the same address to which the order was delivered.

You will be informed about the expected pickup date and related instructions.

The product must be handed over in its original packaging along with the invoice/order details, wherever applicable.

7. Exchange / Replacement

If an exchange or replacement is approved, the replacement product will generally be dispatched within 3–5 working days after the return pickup is completed, subject to product availability and successful quality verification.

If the replacement product is unavailable, we may provide an alternative resolution, including a refund, wherever applicable.

8. Refund Process

Once the returned product reaches our warehouse, it will be inspected by our team.

If the product is found to meet the applicable return/refund conditions, the refund will be processed after approval by our authorized team.

The refund will be made through the applicable payment method, subject to the processing timelines of the respective bank/payment gateway.

Please note: Any partial Cash on Delivery (COD) payment made against an order is non-refundable under any circumstances, unless otherwise determined by Riddhi Siddhi Organic Farm.

9. Order Cancellation Policy

An order cancellation request will be considered only if the order has not yet been shipped or dispatched.

If the cancellation request is approved, the amount paid for the order will be refunded as applicable.

Once an order has been shipped/dispatched, cancellation may not be possible. In such cases, the customer may follow the applicable return policy, if eligible.

Riddhi Siddhi Organic Farm reserves the right to cancel or reject an order due to reasons including, but not limited to:

• Product unavailability,
• Pricing or product information errors,
• Technical issues,
• Suspicious or unusual order activity, or
• Issues relating to the customer's provided order or payment information.

10. Delivery-Related Complaints

Any discrepancy related to delivery must be reported to us within 48 hours of the order being marked as delivered.

For faster resolution, please provide your order number, photographs/videos of the package and product, and a brief description of the issue.

11. How to Raise a Return or Refund Request

To raise a return, exchange, or refund request, please contact our customer care team within 48 hours of delivery with:

• Order number,
• Customer name and contact details,
• Reason for return/refund,
• Photographs of the product/package, and
• Complete unboxing video, wherever applicable.

Our team will review the request and inform you about the next steps.

Contact Us

For any questions or assistance regarding returns, exchanges, cancellations, or refunds, please contact:

Note: Riddhi Siddhi Organic Farm reserves the right to verify every return, exchange, and refund request before approving the same. Refunds and replacements are subject to the eligibility conditions mentioned in this policy.